In your call, say that you are following up some jobs ask whether your client would like to leave you some feedbackĭon’t make it all about you - ask how things are going with your client’s business and how they are getting on How to generate quality reviews on Google Business Profile from previous clients A call acts like a tap on the shoulder, so is more likely to elicit a response. Why? Automated review systems are not as effective, simply because they are not personal and can feel spammy. If there are some who have not yet reviewed your work, get in contact, ideally by phone Make a list of previous clients for whom you have completed projects recently, and if possible, where things went well and you have good relational capital Try to dilute and mitigate the negative affect of your one star review with positive ones - ideally as quickly as possible to limit the damage to your brand reputation Go to previous clients to generate positive reviews for your Google Business Profile There is nothing you can do about anonymous reviews or trolls see above and don't get into a flame warĢ. Whatever you do, be polite and professional, as your character and company are in the firing line If you know the reviewer personally, take the issue offline, ideally through a phone call even better, in person Offer an olive branch and demonstrate your willingness to make things right Review platforms (like Google Business Profile, Trustpilot, Facebook) are ways to get the attention of business owners, or attack them, so be attentiveĬontext is key, so you need to get across your message as quickly as possible to provide balance to the issue Reviews and feedback are on full display these days, and the public knows it Respond to Google Business Profile reviews directly & positively as soon as possible Generate reviews from previous clients' projects not yet reviewedĮvaluate where you can improve and implement solutions in your processesĭo all you can, but don’t expect a spam review to be removedġ. If known, contact the reviewer to find a solution Leave a positive owner's response as soon as possible So, what are the tactics for dealing with a one-star review on your Google Business Profile? You can see ours here - it's no secret and you can't hide it from anyone that's why it hurts. If you want a bit of background reading, we recommend reading The New Google Business Profile: A Complete Guide for Local SEO from the Search Engine Journal.Īnyway, when it comes to online reviews, no matter how much you surround yourself with friends and supporters - nurturing crucial relationships with clients - before long you'll get that gut-wrenching moment: We don’t cover what Google Business Profile is in this blog or how you can use it we’re assuming that you’ve already got a working understanding of it. To help customers find your business, and to tell them your story, you can verify your business and edit your business information.” Google ![]() “Google Business Profile is an easy-to-use tool for businesses and organisations to manage their online presence across Google, including Search and Maps. Here’s what Google itself says about Google Business Profile to get us going: You can read more about the details and impact in ‘Google My Business: What’s Changing (And What’s Not) In 2022‘ from Forbes. Similarly, the area for managing your business is now called Google Business Profile Manager. In case you were wondering, Google Business Profile used to be called Google My Business up until November 2021, when Google announced the name change in its Ads & Commerce Blog. With all advice you read on the internet, please reflect on it and apply it to your situation what works for one individual or business, won’t necessarily work out of the box for another! ![]() This is our take on how to deal with this kick in the gut based on what we have done and what has worked for us. As you can imagine, it’s not a good look and could well damage your brand! Apart from scream at the screen, what do you do? It’s visible to the whole world in Google search results or on Maps, including your potential customers. Someone has just left you a one-star review on your Google Business Profile (formerly Google My Business - see below) listing. What to do when you get a one-star review on your Google Business profileĪs a website design studio in Devon, designing stunning websites for creatively-inclined businesses across the UK, this is a tricky scenario.
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